LYONS — The Wayne County E911 (Emergency 911) Center recently became the third Public Safety Answering Point in New York state to become a partner in the National Center for Missing and Exploited Children Missing Kids Readiness Project. The Wayne County E911 Center was recognized for meeting essential training and policy elements demonstrating preparedness for responding to a missing child incident and showcasing the Center’s dedication to protecting children. A Certificate of Recognition was recently delivered to Wayne County E911, along with being listed on the NCMEC website:
As one of the objectives set forth by The Missing Kids and 9-1-1 Readiness Project — a partnership between the National Center for Missing and Exploited Children, the Association of Public-Safety Communications Officials, AMBER Alert which is a U.S. Department of Justice initiative, the International Academies of Emergency Dispatch and the National Emergency Number Association — policy and training requirements are outlined for applicant agencies striving to become a certified partner in the NCMEC program. In its ongoing effort to improve services provided to Wayne County residents, the Wayne County E911 Center has fulfilled all of these requirements.
In an effort to ensure the best foundation is laid for the response to reports of missing and/or exploited children, the Wayne County E911 Center has adopted the American National Standards Institute-approved “Standard for Public Safety Telecommunicators When Responding to Calls of Missing, Abducted and Sexually Exploited Children.” A mandate for achieving membership in this NCMEC Project, this model policy and voluntary standard serves as a reference for public safety communications personnel when handling calls regarding these types of calls. In addition to adopting this standard, all Wayne County E911 Center personnel have completed specialized training specific to the roles and responsibilities of call takers in these situations.
Every year, 200,000 children go missing in the United States. Each stage of these cases, from initial call through successful recovery, forms a critical component of a thorough child-protection response.
“There is nothing more important in our communities than the safety and protection of our children,” said Greg DeWolf, Wayne County E911 Center Operations Manager. “Protecting them is a priority and the role of the 9-1-1 call taker is a vital one in cases when a child is reported to be missing. We are fortunate to have an established working relationship with the National Center for Missing and Exploited Children and this recent achievement of membership status in this project is an honor, and a commitment for us.”
NCMEC is encouraging all Public Safety Answering Points and law enforcement agencies to become a partner in order to obtain the skills and resources needed to respond to calls pertaining to missing and/or exploited children. To learn more about the program, visit