Public safety officials in Wayne County recently announced that Smart911 is available to all individuals.
Smart911 is a free service that allows individuals and families who sign up online to provide key information to 911 call takers during an emergency.
“Smart911 saves critical time in an emergency, and has proven to save lives nationwide,” said Chief David Christler, of Newark Police Department. “The additional information provided in a Smart911 safety profile enables us to know exactly where we are going and who we are looking for in a house fire or at the scene of a vehicle accident. Those details can help us respond faster and more efficiently.”
Smart911 allows citizens to create a safety profile at smart911.com for their household that includes any information they want 911 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their safety profile is automatically displayed to the 911 call taker, allowing them to send the right response teams to the right location with the right information.
“Citizens that create a safety profile will be better prepared in all towns and counties across the country that support Smart911,” said Greg DeWolf, E911 operations manager. “The safety profile travels with you, and the additional information provided allows us to send the right response teams faster.”
Citizens can link home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response. Additional information, such as pets in the home, vehicle details in the event of an accident and emergency contacts, can be included in a safety profile. All information is optional, and the citizen has the ability to choose what details they would like to include.
“The benefits of this information on a 911 call from a cell phone are immeasurable,” DeWolf said. “Mobile phones do not provide an address to the 911 call taker. These emergency situations are often the worst of a person’s life, and the safety profile can speak for you when you might be unable.”
Smart911 is available in 40 states and more than 1,500 municipalities across the country. It is credited with positively impacting emergency outcomes, including a missing child in which the girl’s photo and physical description were immediately available to 911 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.
Citizens are encouraged to create their safety profile with Smart911 to have their information immediately available to 911 and to receive emergency notifications. Smart911 is private and secure, only used for emergency responses and only made available to the 911 system in the event of an emergency call.