Workers at Child Protective Services were twice targeted by violence last week, with one case worker attacked by an angry client and in a second incident the union tells us someone sprayed a house with bullets while a worker was conducting an investigation.

Workers at Child Protective Services were twice targeted by violence last week, with one case worker attacked by an angry client and in a second incident the union tells us someone sprayed a house with bullets while a worker was conducting an investigation.

"I think our community and society in general is becoming more violent," says John Rabish, an Executive Board Member of the Federation of Social Workers, "There's a greater prevalence of guns. More shots being fired in the community, which is alarming."

Before working for the board, Rabish had spent 27 years working for Child Protective Services. He says the recent incidents are beyond troubling.

"We feel that not a strong enough commitment is being made by not only the county, but the community in general to prevent things like this."

Rabish says that lack of commitment is showcased by the lack of progress on a eight-point plan of improvement issued by the county in October of last year. He says vacancies still exist and the 30 new workers promised have not been hired. He says add to that attrition, low pay, and now the fear of getting hurt on the job.

"One of the things that we do take seriously is the safety of our case workers," says Corinda Crossdale, Commissioner of Monroe County Human Services, which runs Child Protective Services.

She says she too is concerned about the difficult situations that case workers face. She says these recent incidents have prompted changes.

"Because the landscape has changed and we're seeing increases in that area, we're changing our strategies," she says.

"We will have a team of three behavioral health specialists, chemical dependency specialists and domestic violence specialists so that as our caseworkers encounter families with these challenges, that team can respond."

In terms of other improvements? Crossdale says case workers should see those as well.

"We've recently increased the pay in this year's budget," she says, "We added 30 new positions, we've infused new technology... so this allows for more efficiency."

And, finally, Crossdale says that even before the changes, workers have had backup.