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Wayne Post
  • Wayne County promotes 911 awareness and education in April

  • April is National 911 Education Month and Wayne County 911 is encouraging public safety officials, schools, government officials, and industry leaders to engage in this national effort to educate the public about the importance and appropriate use of 911 services.  This month-long campaign is designed to help citizens of all ages recognize their role when 911 is dialed.

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  • April is National 911 Education Month and Wayne County 911 is encouraging public safety officials, schools, government officials, and industry leaders to engage in this national effort to educate the public about the importance and appropriate use of 911 services.  This month-long campaign is designed to help citizens of all ages recognize their role when 911 is dialed.
    To best respond to an emergency situation, dispatchers and first responders need your help. Familiarize yourself with the following tips to ensure that the 911 dispatcher will be able to process your call efficiently and send assistance as quickly as possible.
    Know Where You Are: When calling 911, one of the first things you’ll be asked to provide is the location of the emergency you’re reporting. Cell phones do not always provide accurate location information. For this reason, it is extremely important children learn their address and phone number as early as possible.
    Know Your Phone: Teach children how to access the keypad on your smartphone; dialing 911 is no longer as simple as picking up the handset and pushing 3 buttons…  If needed, a wireless phone with no active service can still be used in emergencies to call 911.  
    If you accidentally call 911: Do not hang-up, stay on the line and tell the dispatcher that you do not have an emergency.
    Do Not Text to 911: While the technology to route text messages to a 911 Center is right around the corner, it is not available yet. A voice call is the only way to reach 911.
    Stay Calm & Ready to Listen: Professional dispatchers are trained to obtain the information needed for a proper response. Allow the dispatcher to control the call and ask the necessary questions.  Remember, even if the dispatcher is still asking questions or giving instructions, help is being sent. Follow all instructions the 911 dispatcher gives you and don’t hang up until the dispatcher does.
    Promote 911 Education and Awareness Month: Here are two places to find resources. 911 The Number to Know: www.know911.org and 911 For Kids: www.911forkids.com.
    By Proclamation, signed by the Chairman of the Board of Supervisors on March 19, Wayne County respectfully honors their dispatchers during the National Public Safety Telecommunicators Week, April 14 through the 20.  
    Like many 911 Centers, Wayne County has knowledgeable and highly trained dispatchers who are instrumental in the apprehension of criminals, suppression of fires, treatment of patients, and safety of responders. Dispatchers work through extremely difficult, challenging, and emotional incidents; connecting frightened victims and anxious families with emergency responders. Dispatchers are the steady voice during a caller’s worst moments; helping many victims by displaying compassion and patience.  
    In Wayne County, the 911 Center is the primary Public Safety Answering Point (PSAP) for all emergency services in the county (62 agencies in total). As such, the dispatchers were responsible for more than 92,000 events in 2012, were involved with than 221,000 phone calls, and exceeded the New York State standard by answering more than 98 percent of emergency (911) calls within 10 seconds.
    Page 2 of 2 - When you need them, this team is ready to be the calming, reassuring voice who is able to handle any emergency. If you know one of these heroes, please be sure to take a moment and honor them for the job they do.
    Wayne County welcomes community groups, Scouting Troops, and many others to schedule a tour of the 911 Center. For comments or inquiries about Wayne County’s 911 Center, please call 911 Operations Manager Greg DeWolf at 946-5711. 

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