Wayne County will conduct a civil service exam for the position of public safety dispatcher trainee on Jan. 19, 2019. The last filing date to take the exam is Dec. 12.
The county’s 911 dispatchers serve more than 50 law enforcement agencies, fire departments and emergency medical services, handling more than 156,000 calls annually.
Successful applicants must have graduated from high school or have a GED, and pass a civil service test and typing proficiency test at 20 words per minute with at least 97.5 percent accuracy. The ideal candidate will be composed and accurate under pressure, and able to process sensitive information in a professional manner by maintaining confidentiality.
Dispatchers have a primary responsibility to answer emergency, nonemergency and administrative telephone calls utilizing recognized protocol and local procedures to determine the location and nature of emergencies, while simultaneously entering the information into the computer-aided dispatch system.
All newly hired dispatchers participate in a paid training program to develop communication and technical skills to ensure public and responder safety. Dispatchers may be assigned to work any shift during training, including nights, weekends and holidays.
The dispatch center runs 12-hour shifts, with every other weekend off. The trainee pay rate is $17.56 per hour, increasing to $20 per hour after one year. The county offers a benefits package that includes paid vacation, health insurance and retirement.
“Working for 911 is more than just a job, it’s a challenging and rewarding career that allows you to work with the latest technology, dedicated people and the personal satisfaction that you make a difference in people’s lives,” said Greg DeWolf, Wayne County 911 operations manager.
Visit bit.ly/2PZFz9s for information.